Return & Refund Policy

This Refund & Return Policy applies to purchases made through the &LAB website, operated by MYNUTRILAB PTE. LTD. ("MYNUTRILAB", "we", "our", or "us").

Our goal is to ensure that our customers are happy with the purchase. If you experience an issue with your order, please contact us and we will work with you to find an appropriate resolution.

1. Return Eligibility

To be eligible for a return, products must:

  • Be purchased directly from the official &LAB website;

  • Be returned within 14 days of receiving your order;

  • Be unopened, unused, and in their original condition;

  • Remain in their original packaging with seals intact; and

  • Be accompanied by proof of purchase or order confirmation.

For hygiene and product safety reasons, opened, used, or partially consumed products are generally not eligible for return or refund unless the product is defective, damaged, or supplied incorrectly.

If you receive a product that is defective, damaged, or supplied incorrectly, please contact us within 7 days of receiving your order.

To initiate a return or refund request, please contact us at info@nlabwellness.com and provide:

  • Your order number;

  • A description of the issue;

  • Photographs of the product and packaging; and

  • Any other information where applicable.

Products should not be returned until return instructions have been provided by us.

Upon verification, we may, at our discretion:

  • Provide a replacement product;

  • Issue a refund; or

  • Offer another appropriate remedy.

To ensure product quality, customer safety, and compliance with applicable laws, we reserve the right to approve, decline, or request additional information in relation to any return or refund request on a case-by-case basis.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or partially consumed products;

  • Products with broken or removed seals;

  • Products damaged due to improper storage, misuse, or handling after delivery;

  • Complimentary, promotional, or free gift items;

  • Gift cards, store credits, or vouchers.

3. Return Shipping

Customers are responsible for return shipping costs unless:

  • The product received was defective;

  • The product received was damaged; or
  • An incorrect item was supplied by us.

For approved defective, damaged, or incorrect product claims, reasonable return shipping costs may be reimbursed at our discretion.

4. Refunds

Once the returned product has been received and inspected, we will notify you of the outcome of your request.

Approved refunds will be issued to the original payment method used for the purchase.

Original shipping charges are generally non-refundable unless the return results from our error or a defective product.

Depending on your payment provider, refunds may take up to 14 business days to appear in your account after processing.

5. Exchanges

We do not generally offer exchanges for online purchases from the official &LAB website.

Exchanges may be offered for defective, damaged, or incorrectly supplied products, subject to stock availability.

Where a replacement product is unavailable, we may provide a refund or an alternative product of equivalent value.

6. International Orders

For orders shipped outside Singapore, customers are responsible for any return shipping costs, customs duties, taxes, or related charges unless the return is due to a defective, damaged, or incorrectly supplied product.

Customers are responsible for complying with local import regulations and restrictions applicable in their jurisdiction.