Frequently Asked Questions (FAQ)
General
What is &LAB?
Founded to bridge the gap between nutritional science and everyday wellness, &LAB is a wellness-focused nutrition brand dedicated to developing science-driven nutrition solutions for everyday wellness. Our solutions are designed to help consumers build sustainable habits and well-being through convenient, effective and enjoyable nutrition.
Are your products registered or compliant with local/international regulations?
Yes, all our products are manufactured in GMP, HACCP and Halal certified facilities. Additionally, our products are third party lab-tested for quality and safety assurance.
Are &LAB products suitable for everyone?
Our products are intended for healthy adults unless otherwise stated. If you are pregnant, breastfeeding, taking medication, or have a medical condition, please consult your healthcare professional.
How should I consume the product?
Please follow the usage instructions provided on the product packaging or product page.
Can I consume the product every day?
Our products are designed for daily use when consumed according to the recommended serving instructions.
Can I take multiple &LAB products together?
We advise to have at least 1-2 hours interval to avoid overconsumption. It’s recommended to review ingredient information and consult a healthcare professional if you have any concerns.
What should I do if I miss a serving?
Simply continue with your next scheduled serving. Do not exceed the recommended daily intake.
How long does it take to see results?
Results vary depending on the product, individual lifestyle, diet, activity level, and consistency of use.
How can I contact customer support?
You may contact our customer support team by submitting the form via Contact Us page or email us at info@nlabwellness.com. We will get back to you within the next 1-2 working days.
Orders
How do I place an order?
Simply add your selected products to your cart, proceed to checkout and follow the payment instructions.
Can I place orders without creating an account?
Yes, you can place orders without logging in to an account.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly. If you wish to modify or cancel your order, please contact us at info@nlabwellness.com as soon as possible. While we will do our best to assist, modifications or cancellations cannot be guaranteed once processing has begun.
How will I know if my order has been confirmed?
You will receive an order confirmation email once your payment has been successfully processed.
What payment methods do you accept?
Accepted payment methods will be displayed during checkout, which include major credit cards, debit cards, digital wallets, and other local payment options.
Can I use multiple discount codes on one order?
Unless otherwise stated, only one promotional code can be applied per order.
Shipping
Where do you ship?
We currently ship to selected countries and regions:
- Australia
- New Zealand
- European Union (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden)
- United Kingdom
- United States
- Canada
- Singapore
How much does shipping cost?
Shipping fees are calculated at checkout based on your delivery location and selected shipping method.
How long will delivery take?
Estimated delivery times vary by destination and shipping service. Delivery estimates will be provided during checkout.
How can I track my order?
Once your order has been dispatched, a shipping confirmation email with tracking information will be sent to you.
What if my package is delayed?
While most orders arrive within the estimated delivery timeframe, delays may occur due to customs clearance, weather conditions, or courier-related issues.
What should I do if my package is marked as delivered but I have not received it?
Please check with household members, neighbours, building management, or the courier service first. If you still cannot locate your package, contact our customer support team for assistance.
Will I need to pay customs duties or taxes?
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. Any applicable duties and import taxes are collected at checkout.
For more information, please refer to:
Shipping Policy
Return & Refund
What if I receive a damaged or incorrect item?
Please contact us within 7 days of receiving your order and provide clear photographs of the item and packaging. We will review the case and assist accordingly.
Can I return a product if I change my mind?
For safety and hygiene reasons, opened consumable products are generally not eligible for return. Please refer to our Return & Refund Policy for details.
How long does it take to process a refund?
Approved refunds are typically processed within 7–14 working days, depending on your payment provider.
For more information, please refer to:
Return & Refund Policy
Product - Weight Management / Slimming
What is MÈTABOOST Coffee/Matcha Latte?
MÈTABOOST Coffee/Matcha Latte is a functional slimming drink formulated to support weight management goals by helping to manage appetite, support metabolism, and complement an active lifestyle.
What makes MÈTABOOST Coffee/Matcha Latte different from regular coffee/matcha?
Unlike conventional beverage products, MÈTABOOST Coffee & Matcha Latte feature a scientifically developed Proprietary Botanical Blend comprising Green Tea Extract, Chitin-Glucan Complex, and Coleus Forskohlii Extract in standardised extract forms. Each botanical is carefully selected, standardised, and combined in specific proportions to create a precisely formulated blend designed for consistent quality and efficacy.
How does MÈTABOOST Coffee/Matcha Latte support weight management?
The formula works through three key mechanisms:
• Supports a healthy metabolism and energy expenditure
• Helps promote satiety and appetite control
• Supports healthy lifestyle habits by reducing unnecessary snacking
How soon can I expect to see results?
Individual results vary. Many users report feeling more energetic, experiencing better appetite control, and feeling less bloated within the first week. More noticeable changes may require consistent use alongside a balanced diet and regular exercise.
How should I consume MÈTABOOST Coffee/Matcha Latte?
Consume 1 serving daily, preferably in the morning or before physical activity, or as directed on the product label.
Can I replace my breakfast with MÈTABOOST Coffee/Matcha Latte?
Yes, you can take MÈTABOOST Coffee/Matcha Latte as breakfast. However, it is not intended to replace a balanced meal unless specifically formulated as a meal replacement. It is best enjoyed as part of a healthy diet.
Does MÈTABOOST Coffee/Matcha Latte contain caffeine?
Yes. The product contains naturally occurring caffeine from coffee extract and matcha.
Will MÈTABOOST Coffee/Matcha Latte help burn fat?
Yes, MÈTABOOST Coffee/Matcha Latte is designed to support fat metabolism and weight management efforts when combined with healthy eating habits and regular physical activity.
Will I lose weight without diet or exercise?
Results are generally enhanced when MÈTABOOST Coffee/Matcha Latte is used together with a balanced diet and active lifestyle.
Can I drink MÈTABOOST Coffee/Matcha Latte every day?
Yes, when consumed according to the recommended serving instructions.
Will I feel jittery after drinking it?
Sensitivity to caffeine varies among individuals. If you are sensitive to caffeine, consider consuming a smaller serving initially or avoid taking it late in the day.
Does MÈTABOOST Coffee/Matcha Latte help control cravings?
Yes, the formula is scientifically designed to promote satiety and help manage appetite, which may reduce the urge to snack between meals.
Can I drink it at night?
As the product contains caffeine, consumption in the evening or close to bedtime is generally not recommended.
Is MÈTABOOST Coffee/Matcha Latte suitable for men and women?
Yes, it is suitable for both men and women seeking support for their weight management goals.
Who should not consume this product?
Pregnant or breastfeeding women, individuals sensitive to caffeine, and those with existing medical conditions should consult a healthcare professional before use.
Can I take MÈTABOOST Coffee/Matcha Latte together with other supplements?
In most cases, yes. However, if you are taking medications or other stimulant-containing products, please consult your healthcare professional before use.
How many cups can I drink per day?
Follow the recommended daily serving stated on the label. Consuming more than the recommended amount will not necessarily produce faster results.
What is the 7 Days Challenge?
The 7 Days Challenge is designed to help you kick-start healthier habits. During the challenge, you may experience:
• Better appetite control
• Reduced cravings
• Increased energy
• Less bloating
• Greater motivation to stay active
Is the product safe for long-term use?
When consumed according to the recommended serving instructions, MÈTABOOST Coffee/Matcha Latte can be incorporated into a long-term healthy lifestyle routine.
What results can I realistically expect?
MÈTABOOST Coffee/Matcha Latte is intended to support:
• Appetite management
• Metabolism support
• Reduced snacking
• Increased energy
• Overall weight management efforts
Results vary based on individual factors such as diet, physical activity, sleep, and consistency of use.