This Privacy Policy explains how MYNUTRILAB PTE. LTD. (“MYNUTRILAB”, “we”, “our”, or “us”), the owner and operator of the &LAB brand and website, collects, uses, discloses, and safeguards your personal information when you visit our website, purchase our products, or interact with our services.
We are committed to protecting your privacy and handling your personal information responsibly in accordance with the Singapore Personal Data Protection Act 2012 (PDPA) and other applicable laws.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Email address
- Phone number
- Billing and shipping address
- Purchase history
- Marketing preferences
- Any information submitted through contact forms, surveys, or customer support requests
2. How We Use Your Information
We may use your information to:
- Process and fulfil orders
- Provide customer support
- Respond to enquiries
- Improve our products and services
- Personalise website experiences
- Send newsletters, promotions, and educational content where consent has been provided
- Comply with legal and regulatory obligations
3. Disclosure of Information
We do not sell personal information.
We may share information with trusted third-party service providers that assist us with:
- Payment processing
- Logistics and delivery
Such providers are required to protect your information and use it only for authorised purposes.
4. Data Security
We implement reasonable administrative, technical, and organisational measures to protect personal information from unauthorised access, disclosure, alteration, or destruction.
5. Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
6. Cross-Border Data Transfer Clause
We may transfer personal information to service providers, partners, and affiliates located outside your country of residence. Where required by applicable law, we implement appropriate safeguards to protect personal information during such transfers.
7. Your Rights
Subject to applicable laws, you may request:
- Access to your personal data
- Correction of inaccurate information
- Withdrawal of consent
- Deletion of information where legally permissible
Requests may be submitted using the contact details below.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of third-party websites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
10. Contact Us
For privacy-related enquiries, please contact:
MYNUTRILAB PTE. LTD. (Owner and Operator of &LAB)
Email: legal@nlabwellness.com