This Shipping Policy applies to orders placed through the &LAB website, operated by MYNUTRILAB PTE. LTD. ("MYNUTRILAB", "we", "our", or "us").

1. Order Processing

Orders are generally processed within 1–3 working days after payment has been successfully received.

Orders placed on weekends or public holidays may be processed on the next working day.

During promotional periods, product launches, or other periods of high order volume, processing may take longer. We will make reasonable efforts to keep customers informed of significant delays.

2. Delivery

Delivery times depend on the destination and shipping method selected at checkout.

Estimated delivery times are provided for reference only and may be affected by factors outside our control, including customs clearance, weather, carrier delays, public holidays, or other unforeseen circumstances.

3. International Shipping

We may offer shipping to selected countries and regions.

Customers are responsible for providing accurate delivery information and ensuring that products purchased are permitted for import and use in their destination country.

Certain products may not be available for delivery to all jurisdictions due to local laws, regulations, or shipping restrictions.

4. Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, GST, or other charges imposed by the destination country.

Unless otherwise stated at checkout, such charges are the responsibility of the customer.

Customers are also responsible for complying with applicable import requirements in their country.

5. Incorrect or Incomplete Delivery Information

Customers are responsible for ensuring that their name, address, contact number, and other delivery information are accurate at the time of purchase.

We are not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.

6. Lost, Damaged or Delayed Orders

If your order arrives damaged, is significantly delayed, or appears to have been lost in transit, please contact us at nlabwellness.com/pages/contact with your order number and relevant details.

Where appropriate, we may work with the delivery provider to investigate the issue and determine an appropriate resolution.

7. Contact Us

For shipping enquiries, please contact us by filling up the form at nlabwellness.com/pages/contact